Mr D. Miller – 3 November 2010
“…Thanks to everyone who went out of their way to try to make aircraft ownership a good experience for me.
Having had a charter based Piper Navajo that was involved in hail damage from a local storm, Bill and his staff could not have been more helpful- and prompt. They had the damage assessed, submitted the claim, and secured payment in full for the necessary repairs to be done- with good grace, no fuss, and personal follow up.
Over the years, as I was busily employed elsewhere, I have to admit to occasionally having been tardy with timely monthly payments. Sonya and her colleagues have been professional but courteous at all times – even when perhaps they were entitled to have been a little annoyed. Their relaxed manner and good humour has been a delight to deal with. And this applies to anyone with whom I’ve had contact with over the years in the organisation.
More to the point, they have been positive and helpful at every step along the way- from my humble beginnings as a new aircraft owner, through the often frustrating years as the owner of a charter aircraft on line, to more recent times when we settled back to our family Piper Twin Comanche.”
Read more reviews from our clients
Ashley
27 May 2015Our dealings with Bill Owen (Sonya) have been nothing but a pleasure. We are a unique business operate in an infant industry trying to navigate all of the insurance hurdles this combination presents. Without the terrific assistance of Sonya in negotiating with the insurer the business would simply not of been able to operate. I highly recommend Bill Owen to anybody looking for professional advice and guidance for their insurance needs.
Mrs P.
17 February 2015Many thanks, Amy. You are such a delight to work with and so professional with your prompt attention to matters. We really appreciate your support.
Mr Oliver
7 November 2014Your follow up and communication has been terrific. It’s a pity other businesses that we deal with did not take a leaf out of your book.
S Corrie
26 October 2014It's when presented with genuine challenges that you get to really see how good your insurance brokers are. Early this year when we needed some help, Angela Downs from Bill Owen was simply superb. She handled the issue professionally and kept us in the loop from start to finish. We have been with these guys for years and after our recent positive experience I sense we may stay with them for many years to come!
R.K.
27 June 2012I would like to take this opportunity to thank you for your service during the time that I have had my Piper Warrior insured through you.
P.B.
9 November 2011I sold my helicopter yesterday after many months on the market. I have decided to exit the aviation industry and concentrate on my Real estate businesses. I take this opportunity to thank you, Bill and everyone else who have helped me over the past years and wish you all well in the future.
Nikki
14 October 2011Carl wanted me to pass on his thanks and in particular to you Amy for how this claim has been handled. He is most impressed at the prompt service and the action that has been instigated by Club Marine. I told him I know how good you guys are – that’s why we have all our insurance with you – but I thought I’d tell you anyway how much your service is appreciated by the person that pays the bills.
Mike and Di - Port Douglas
26 August 2011Many thanks to you and your colleagues for the fantastic effort in getting this (claim) through – we think it’s fair and really appreciate everything that Bill Owen Brokers has done for us, and your contribution particularly. Thanks for offering to bank the cheque when it arrives – that’ll make a big difference as we’ll be overseas.
Bill & Rhonda
3 November 2010Amy, Can’t thank you enough for your patience and unending support for something that we have not had to experience before For Bill: Must congratulate you on your staff Bill. Superior help from all. Tks to Amy, Sonya and Linda, for relaying my somewhat garbled phonetical messages seeking help and info of:”What do I do now” Best wishes and regards to all.
